Shipping & Returns

Shipping costs and calculation !!!!!!!!!!!!!!

**Each product has an estimated weight and an estimated USPS Freight Calculated

We charge actual for shipping and will adjust the shipping costs at the time of shipment and if you use Paypal will charge you the best rate through a refund to your paypal account or if actual shipping is more, we will request additional order funding to cover the cost.

We charge actual Shipping Cost plus cost of packing materials for SFGW Orders.

How soon will I get my products!!!

Many of our products are made when your order is placed. Ceramic products require 10 to 15 days to make the product. Body and bisque order lead times could be 4 weeks from order date.



You must immediately unpack and carefully inspect each item for damage and notify us Within (2) Business Days (48 hours) by email or call us to report any breakage in your shipment.

If you purchased insurance, A claim will be filed with the carrier and you will be advised how to proceed. Save all pieces and the shipping package for the carrier. Be sure to leave all packaging and damaged parts in tact in case Carrier needs to examine the parcel. Replacement parts will be poured and shipped to you as soon as possible.

If you break the part

If you break a part and need replacement, E-mail us for a price.

We want you to be satisfied with your purchase and will assist you to resolve any difficulties. -

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